Volvo vehicle technician Matthew Thompson at Marshall Cambridge has achieved the highest qualification in the industry after he was awarded Master Technician status.
Recognised as the pinnacle of automotive excellence, would-be master technicians have to be nominated by their business and then undergo a series of exams and practical tests to assess their technical competence. The stringent tests mean only the very best technicians achieve the requisite grade to qualify as a master technician, which is also independently recognised by the industry’s body the Institute of the Motor Industry (IMI), a further reflection of the qualification’s high standing.
Matthew, who started at Marshall Cambridge in Newmarket Road started his career at the dealership as an apprentice after leaving school ten years ago and is now the dealership’s only master technician.
Comments Matthew: “I have always had a passion for cars so I was always the enthusiastic apprentice when I first started working here and my desire to continue learning as much as I can about what goes on under the bonnet has never wavered. Achieving master technician status has always been my goal and I still can’t believe I have actually done, all the hard work was definitely worth it. As well as being on hand to everyone in the workshop, I plan to act as a mentor to our current cohort of apprentices and I hope to be as inspirational to them as the people who trained and guided me.”
Adds service manager Paul Maltby: “Even though customers will not necessarily realise that we have a master technician in our midst, they will benefit from Matthew’s extensive knowledge behind the scenes. It is a huge achievement and our customers can be even more confident in the quality of the skills and training in our workshop. Only the very best technicians achieve the master technician qualification and we are extremely proud of Matthew. His achievement is a reflection of his dedication and hard work.”
After vigorous assessment, Volvo is an approved centre for the IMI’s Quality Assured Awards (QAA) programme which means those who successfully complete the Volvo Master Technician programme receive a QAA certificate from the IMI, which provides the individual with independent verification of their technical competence.